Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at maisonchantelle.store@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage: Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect, in which case we will cover the cost.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
For hygiene reasons, LED face masks and teeth devices cannot be returned once they have been opened or used, unless they are faulty, damaged or not as described and subject to your statutory rights. Unopened items in their sealed packaging can be returned as normal. If there is an issue with one of these items, please contact us at maisonchantelle.store@gmail.com and we will assess a refund or replacement, without requiring the item back where appropriate.

Exchanges
The fastest way to get the item you want is to return the item you have (where eligible) and, once the return is accepted, make a separate purchase for the new item.

Your statutory rights
If you are in the UK, your right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations is not affected by this policy, and our 30-day return window gives you longer than this.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at maisonchantelle.store@gmail.com.

Maison Chantelle, 35 Albert Road, London NW4 2SH. Please contact us before sending anything back.